Refund policy

Refund Policy

Thank you for shopping with AC Greebs. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where a refund is necessary. Please read this refund policy carefully to understand your rights and obligations and just know that whatever it is, good or bad, please don’t hesitate to reach out. We aren’t assholes and we care a lot about making sure people have a good product and good experience.

1. Eligibility for Refunds

1.1 To be eligible for a refund, you must have purchased your product from our website acgreebs.com directly.

1.2 Refunds will only be considered for products that are unused, undamaged, and in their original packaging. We cannot accept returns for products that have been used or tampered with. If your package didn’t arrive or was porch pirated, please reach out and we’ll sort things out.

1.3 Proof of purchase, such as an order number or receipt, is required for all refund requests.

2. Refund Requests

2.1 If you believe you are eligible for a refund, please contact our customer support team within 30 days of receiving the product.

2.2 You can reach out to scott@acgreebs.com.

2.3 When contacting us, please provide your order number, a description of the issue, and any supporting evidence or photos, if applicable.

3. Refund Process

3.1 Once we receive your refund request and assess your eligibility, we will notify you of the approval or rejection of your refund.

3.2 If your refund request is approved, we will provide you with instructions on how to return the product.

3.3 You will be responsible for shipping the product back to us, and we recommend using a trackable shipping service.

3.4 Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in section 1.

3.5 If the returned product meets the criteria, we will initiate the refund process.

3.6 Refunds will be issued in the same form of payment used for the original purchase, unless otherwise agreed upon.

4.Non-Refundable Items

4.1 The following items are not eligible for refunds:

• Products that have been used or damaged by the customer.
• Products without the original packaging.
• Products purchased from third-party sellers or resellers.

5. Return Shipping Costs

5.1 If you are eligible for a refund, you will be responsible for the shipping costs associated with returning the product, unless the return is due to our error or a defective product.

5.2 If the return is due to our error or a defective product, we will cover the return shipping costs.

6. Processing Time

6.1 Once we receive the returned product, we will process the refund within 15 days.

6.2 The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at scott@acgreebs.com.